Frequently Asked Questions
Everything you need to know about our street-ready apparel and accessories.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges can be processed for different sizes or colors, subject to stock availability.
How do I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. Since our street-fit apparel can vary, we recommend comparing these measurements against your favorite fitting garments.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Eclat BMX is committed to durability and ethics. We use high-quality, heavy-duty cotton and reinforced stitching to ensure our gear survives the rigors of street riding and daily wear.
Can I track my order once it has been placed?
Yes, as soon as your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.